Portal FAQs/Troubleshooting Common Issues

What are the system specifications?
For the best Portal utilization, please verify your office/home PC meets the minimum system requirements:

• PC Running Windows 2000 or greater
• Minimum of 512 MB of RAM
• Dedicated high speed internet connection (such as DSL or Cable Modem)
• Microsoft Internet Explorer versions 5.5 or higher with 128-bit encryption
• MOZILLA FIREFOX IS NOT SUPPORTED

How do I configure my home or office computer?
View the link on Configuring Your Computer.

How do I sign off on my Deficiencies?
View the link on Deficiencies.

Who do I contact if I am unable to view images?
Please contact Karen Craft, Technical Physician Coordinator, at 561-262-8936

I have a staff member who needs HPP access?
Complete the attached HPP System Access Code Security Acknowledgement document and fax to 561-745-4389.

Contact Us
If you need assistance with the Horizon Physician Portal please contact the following individuals:

All Portal Issues

• Karen Craft, Technical Physician Coordinator: 561-262-8936
• Kelli Auletta, Senior Systems Analyst: 561-745-5767

Re-Setting Passwords

• The IS Help Desk: 561-745-4357