Joint Commission Public Notice

How to Report a Complaint about a Healthcare Organization

Do you have a complaint about the quality of care at a Joint Commission-accredited health care organization? The Joint Commission wants to know about it. Submit your complaint online or send it by mail, fax, or e-mail. Summarize the issues in one to two pages and include the name, street address, city, and state of the health care organization.

When submitting a complaint to The Joint Commission about an accredited organization, you may either provide your name and contact information or submit your complaint anonymously. Providing your name and contact information enables The Joint Commission to inform you about the actions taken in response to your complaint, and also to contact you should additional information be needed.

It is the policy of The Joint Commission to treat your name as confidential information and not to disclose it to any other party. However, it may be necessary to share the complaint with the subject organization in the course of a complaint investigation. The Joint Commission policy forbids accredited organizations from taking retaliatory actions against employees for having reported quality of care concerns to The Joint Commission.

Email to: complaint@jointcommission.org
Fax: Office of Quality Monitoring 630-792-5636
Mail: Office of Quality Monitoring, The Joint Commission,
One Renaissance Boulevard Oakbrook Terrace, IL 60181

If you have questions about how to file your complaint, you may contact The Joint Commission toll-free at 1-800-994-6610 from 8:30 a.m. to 5 p.m. Central time on weekdays.