FAQ Page

About MyChart

What is MyChart?

MyChart offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With MyChart, you can:

• Communicate with your doctor.
• Pay copays and bills.
• Manage appointments online.
• Use eCheck-In.
• Request prescription refills.
• Access your health history.
• Link to your family's health record.
• View vaccine information and lab results.

For more information about MyChart, check out https://www.mychart.com/features.

Is there a fee to use MyChart?

No, MyChart is a free service for all patients.

What do I need to use MyChart?

You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.

How is MyChart Secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.

You might receive email or text notifications that contain links to MyChart. These notifications allow you to login to MyChart securely using a link that expires after a short time. Keeping your MyChart account secure means keeping your phone number and email account secure. If you think that your phone number or email account may be compromised, you can change the phone number or email account on file on the "Personal Information" page in MyChart.

For further assistance, call our MyChart Patient Support Line at (855)-577-8014.

ENROLLMENT QUESTIONS

How do I sign up?

There are several different methods of MyChart signup that might be used by different departments across your healthcare organization:

• Our clinical team may sign you up directly while you're at the front desk or in the exam room.
• Visit https://mychart.jupitermed.com/MyChartPRD
• Call MyChart Patient Support at (855) 577-8014 for assistance.

YOUR MEDICAL RECORD:

When can I receive my test results in MyChart?

With MyChart, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyChart.

If I send a message to my provider, when can I expect a reply?

You will generally receive a response within 1-3 business days. Note that MyChart messages should not be used for urgent situations. Please call your provider's office if the situation requires immediate attention or dial 911 if it is an emergency.

Where can I update my personal information?

On the Personal Information page in MyChart, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.

How do I change my legal name in MyChart?

To make a request to change your legal name, call our MyChart Patient Support Line at (855) 577--8014.

What should I do when some of my information is incorrect in MyChart?

Your MyChart information comes directly from your electronic health record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic health record after each visit.

What historical data will be converted to MyChart and when?

Medications, problem lists, allergies, and immunizations will NOT show in MyChart until the data is reconciled to the chart by a clinician.

Need to verify what is a check mark and what is an X mark?

• Referrals & Authorizations
• Insurance Coverages

BILLING INFORMATION:

How do I pay my bill?

To pay bills for visits prior to August 30, 2024, visit:

Jupiter Medical Center
Jupiter Medical Center’s Urgent Care
Jupiter Medical Center Physician Group

To pay bills for visits after August 30, 2024 you can log into MyChart or pay as a guest here.

RELEASE OF INFORMATION:

Can I see my medical records from other health systems that use MyChart?

Yes. Through health information exchange initiatives such as Care Everywhere and MyChartCentral, you can link your COPC MyChart account to other MyChart accounts for a complete list of your health information and care team. Please note that not all MyChart health systems are using this feature and may vary. Contact your specific health system in question for details.

Can I receive a complete medical history through MyChart?

Yes. Click here to request a full record sent to your MyChart account.

Download My Record

Can I access a family member’s health record or request appointments for a loved one in MyChart?

Yes. This is called Proxy access and it allows a person to log into his or her personal MyChart account and then view information regarding a family member.

MYCHART FOR MY FAMILY:

Can I view a family member’s medical record through MyChart?

Yes, you can. MyChart proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person's medical record.

You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in MyChart.

Can my spouse and I share a MyChart account?

No, due to the legally sensitive nature of medical information, each person must have their own MyChart account.

TECHNICAL QUESTIONS:

I forgot my username or password, what should I do?

If you're having trouble logging in, click the "Forgot Username?" or "Forgot Password?" link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our MyChart Patient Support Line at (855) 577-8014 to request assistance.

I didn’t receive my two-step verification code, what should I do?

Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn't receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don't have an email address on file. If this is the case, call our MyChart Patient Support Line at (855) 577-8014 for quick support.

What do I do if I get locked out of my account?

To have your account re-activated, call our MyChart Patient Support Line at (855)-577-8014.

I have multiple accounts. How do I link them together?

If you've been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:

• Allergies
• Care team
• Health issues
• Medications
• Messages
• Test results
• Visits

To view this information, you must link your account. Check out our video tutorial on how to do this.

How do I delete my account?

You can request that we deactivate your account by contacting the MyChart Patient Support Line at (855)-577-8014.

What do I do if I have further questions?

Call our MyChart Patient Support Line at (855) 577-8014.